How to Scale Without You with Alex Navas

Alex Navas is the founder of Amplified Results, Inc., an ad agency that is passionate about helping entrepreneurs and small businesses thrive through digital marketing. He is also a specialist and strategist who helps his clients see things from a different perspective so they are able to overcome obstacles that are holding them back from maximizing their impact and potential. He has been in the marketing industry for the last 18 years and is passionate about helping others grow financially and spiritually.
In this episode, Alex shares the crucial conversation about premium offerings and how to scale your business without you. He discusses how to get to the place where you can charge premium rates on prime programs and still have people sign up as well as what the Premium Client Experience Process is and how it works. He explains the concierge experience he provides, how he customizes the client experience, and why the environment plays a crucial role in the prime programs.
 
"Your prices—they are a reflection of the impact that you make on people." - Alex Navas
 
In This Episode of The Sigrun Show:

The Income Through Impact concept
Why entrepreneurs struggle with pricing
The Premium Client Experience process
"Cafe conversations" and their significance to the premium client experience
Why many potential clients come to Alex
Why your desire to want to review everything is slowing you down
Why the premium client process starts with you
Why he lets the conversations be about the clients and not him
The difference between the "big offers" and the "small offers"
Words to use during your client call
How clients get the results they seek
What happens after the first call
How little touch points make a huge difference in the client experience
How he solves the scalability of the program
The value of having a team service your clients
How he spots potential stars at the beginning of client relations

 
Key Takeaways:

Your clients want results. It's about getting confident in your ability to produce results.
When asking questions, find out your clients' motivations—the thing that matters most to them.
The first call is foundational in the client experience.
Little touch points make such a huge difference.
The quality of questions your clients ask determines the quality of clients they're going to become.

 
Resources Mentioned:

Psycho-Cybernetics by Maxwell Maltz
Self Belief by Jamal Edwards
Traction by Gino Wickman
The 80/20 Principle by Richard Koch

 
Connect with Alex Navas:

AmplifiedResults.com
AlexNavas.com
Alex Navas on Facebook
Alex Navas on Twitter
Alex Navas on Instagram

 
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